Hard Rock Hotel & Casino Punta Cana - All Inclusive

Check in was smooth and easy. there were many employees in the lobby willing to help. There’s also people offering vacation packages waiting until check in is done to give a short welcome orientation and sign you up for a breakfast presentation. I read reviews that the hotel did not accept Amex, but I had no problem using my card… it was the tour’s transportation that only accepted Visa or Mastercard The hotel surroundings are beautiful, many blooming gardens. Room was nice. Beds were comfortable. Our favorite pool was the Eden pool. It was empty in the morning, had it all to ourselves. Also enjoyed that there’s a soft serve machine there The beach is stunning, white sand and many different shades of blue and turquoise. It’s cleaned every morning so there’s not a lot of seaweed buildup. One must be cautious when sea bathing due to strong waves and currents, but there are always several lifeguards on duty. People pass by offering photos with monkeys and macaws, but they are respectful and do not insist if you are not interested. Since we were on our wedding anniversary, we decided to do a photo shoot. It was super fun and the photos came out stunning! We did the dolphin tour. The hotel made all the arrangements and everything ran very smoothly. It was a wonderful experience to be able to swim with the dolphins. The location is just a short ride away. We also enjoyed a day at the spa. Highly recommend hydrotherapy and couple’s massage. Food was great, many options to choose from. We loved Ciao for breakfast and lunch (no reservations needed). Toro Steakhouse was very good too.

1. lots of activities for families and children 2. Grounds and rooms were very clean 3. Hotel staff was very accommodating 4. Hotel is conveniently located 20min from airport

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You must understand this is a mass production All-inclusive experience. It is an amazing All-inclusive experience. The food is super for All-inclusive and the party NEVER stops. It's the best vacation you can have if you're looking for fun. You are welcome from the minute you arrive to the moment you leave. The other guests are part of the experience - they are all awesome. Hard Rock training of employees here beats any Hard Rock anywhere in the world - it really deserves recognition. If you're expecting five star dining and butler service then you obviously you are an idiot - so don't leave bad reviews. The place and the people here are a special level of awesome. We'll be back!

Our Butler Leonel was amazing. He never told me no, went way above and beyond to ensure our stay was perfect. I would send him a pic of where we wanted to spend the day and he would reserve the pool or beach spot with towels and our name and send me back a pic when it was ready. He had food delivered to us on the beach and at the pools when we asked. My wife asked for a magical night in the spa tub on the deck with strawberries, champagne, flower petals, candles, etc. One text and he made it happen. The bartenders at Toro were the best. All 3 of them were great guys, lots of fun, and made the perfect espresso martinis, along with the rest of the drinks. Osvaldo was our favorite guy and took good care of us. We ate at Toro 3 nights in a row. Best steaks and sides, as well as atmosphere and service. Overall, amazing trip with beautiful facilities and so many things to do and choose from.